TERMS & CONDITIONS
1. INFORMATION ABOUT US
This website is operated by Universal Horeca Mobilier bv (“we”) and the products you purchase will be delivered by us. Our VAT number is BE0631.698.444.
You can contact us by e-mail firstname.lastname@example.org, by phone at +32 (0) 2 223 41 60.
2. YOUR PERSONAL DATA
We will use your personal information in accordance with our privacy statement which you can access here.
You can place an order for products offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will be able to review your order and correct any entry errors until you place your order by clicking on the “Order with payment obligation” button. By clicking on “Order with payment obligation”, your order has been placed.
We confirm receipt of your order by sending an automatically generated email with which we accept your order. The agreement is concluded with this e-mail.
The contract only concerns the specific products mentioned in our email confirming our acceptance of your order. Please read and verify this information in this email to make sure it is correct.
If the information in the confirmation email is incorrect or if you are not satisfied with the details in the email, please contact us at email@example.com
The contractual language is French.
When we accept your order, we have a legal obligation to deliver the goods in accordance with these terms.
The order is irrevocable for the buyer and can in no case be destroyed by the buyer, even before acceptance by Universal Horeca Mobilier bv. The buyer deposits in our account, pays with bancontact or pays in cash in advance 30% or the total amount of the order. For personalized / personalized orders, the customer pays 50% of the total amount. Payment of this advance or the total amount constitutes confirmation of the order.
3.1 Intra-Community orders / deliveries (VAT-free)
If you want to pay VAT-free, you only need to send us your business document (from your non-Belgian company) with your active intra-Community VAT number (KBIS extract) and a copy of your proof of identity. The VAT number must be valid according to V.I.E.S. (VAT Information Exchange System). The specified billing address must be the same as the address linked to the VAT number.
The information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of the order are the applicable prices.
Sometimes an error may occur and the price of the goods may be incorrect. In this case, we are not obliged to deliver the goods (on the basis of this incorrect price).
We will cancel your order and refund the price, or contact you to ask if you want to continue with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the Goods is less than our quoted price, we may (at our sole discretion) proceed with your order and charge the lower amount upon dispatch.
Unless stated otherwise, all prices are exclusive of VAT (if applicable) but excluding shipping costs. These will be notified to you separately before you place your order, after which they will also be confirmed by email.
5. AVAILABILITY AND DELIVERY
Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of products on this site. All orders are always subject to current availability.
We deliver within and outside of Europe. For deliveries outside Belgium, we work with an external carrier. We deliver the products you ordered to the address you provide to us when your order is approved.
Delivery will be based on the information on the product pages after acceptance of your order.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is given, we will deliver the goods within 30 days of the day you place your order and we have been accepted by us.
In the event of unforeseen circumstances (for example, adverse weather conditions, unforeseeable delays due to traffic jams, road works, deviations or mechanical breakdown) we may not be able to deliver the goods within these time frames and we will not will not be responsible for any delay or failure to do so. the goods if the delay is caused in whole or in part by such circumstances. In the event that a delivery does not take place, we will agree with you on a different delivery date.
A penalty for exceeding the delivery time is not discussed, unless otherwise agreed in writing with the customer.
If one of the products ordered is not in stock, it will be out of stock and, once available from our suppliers, it will be delivered to the customer or picked up by the customer. If one of the products is not in stock with our supplier, and is therefore delivered a little later than the agreed delivery date, this will in no case give the right to a discount or a fine for the benefit of the customer.
We are also not responsible for any delay in delivery caused by the unavailability of a person to take delivery of the products. It is your responsibility to contact the post office or the carrier regarding the goods which could not be delivered because you were not available.
6. DELIVERY COSTS
Unless otherwise agreed in writing, transport and insurance costs are the responsibility of the customer. Free delivery from 750, -excl. VAT to Belgium and the Netherlands. The delivery costs under 750, -HX excluding VAT to Belgium and the Netherlands are 49,95 -H excluding VAT. Transport costs outside Belgium or the Netherlands are different, prices are sent in advance by e-mail for approval.
If the door is wide enough, the purchased goods are brought to the ground floor. If the goods do not pass through the door, the purchased goods are placed in front of the outer door. If our employees nonetheless transport the purchased products through the window or through any other place than the goodwill door, we are not liable for damage to the delivered goods, inside or outside or to any other property of the customer. Delivery / risk
The risk of loss, destruction and / or damage to the goods passes to the buyer at the time of delivery.
8. RETURNS AND EXCHANGES
In the event of cancellation of a standard order, an amount will be charged to the customer to offset our charges, which has a value equal to 30% of the net sale price of the total invoice or purchase order for which a cancellation has been made. submitted. In the event of cancellation of an order for custom work or personalized work, this amount is equal to 100% of the net sale price of the total invoice or of the order form invoiced.
Right of withdrawal (Persons)
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post or email) by post to the address (( Universal Horeca Mobilier, Quai Des Usines 1-1000 Brussel, Tel: +32 (0) 2 223 41 60, Email: firstname.lastname@example.org) In order for the withdrawal period to be respected, it is sufficient that you send your related communication to exercise the right of withdrawal before the expiry of the withdrawal period. Without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract to us. This period is deemed to have been met if you return the goods before the expiry of the fourteen day period.You will have to bear the direct costs of returning the goods.
Effects of withdrawal
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the cheaper method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. We may defer reimbursement until we have received the item or until you have provided proof of shipment of the item, the date chosen being that of the first of these facts.
Returns are only possible if the product is unused and in good condition. The product must be in its original packaging and the packaging must not be damaged.
The buyer pays an advance of 30% or the total amount of the order. The advance can be made in cash, by bank contact or by bank transfer. For personalized / personalized orders, the customer pays 50% of the total amount as an advance.
The remaining payment must be paid on delivery. Payment can be made in cash (max. 3000 €) or by credit card, this rule only applies when the transport is carried out by us. When using external transport services, the full amount of the delivery must be paid in advance.
All this unless explicitly agreed otherwise in writing. During a bank payment, the day of our bank’s credit is the day of payment If we are forced to submit our recovery request, the need for which is deemed to exist two weeks from the day on which payment should have taken place on later, all collection costs, including the salary of the lawyer, bailiff or collection agency, and what concerns legal and extrajudicial work, at the expense of the client. Extrajudicial costs are calculated in accordance with the recovery rate recommended by the Belgian Bar Association, to be increased in proceedings by the liquidated salary according to the applicable rate. Payments made by the customer always serve to settle all interest and charges as well and the longest past due invoices to be paid, even if the customer declares that the payment is for a subsequent invoice.
One year warranty is provided for new products. Universal Horeca Mobilier bv guarantees the goods sold and the equipment against any construction defect for a period of one year from the date of delivery. This warranty clause does not apply to normal wear and tear of parts. The following are also not covered by the guarantee: all faults resulting from poor maintenance, reckless or brutal use of the furniture. This one-year warranty period for new furniture can be reduced unilaterally when this is imposed on Universal Horeca Mobilier bv by the suppliers.
Interventions take place on working days from Monday to Friday from 9 a.m. to 6 p.m.
Only if the warranty obligations with respect to the goods delivered by us have not been assumed by third parties (such as manufacturers), the buyer can assert (warranty) claims against us.
If the buyer has carried out repairs and / or modifications to the goods without prior express written authorization, any warranty obligation on our part will lapse.
Agreements are only concluded after our express acceptance, which is evident from the written confirmation to the customer or from the fact that we are implementing the agreement. Changes or additions to the agreement entered into must be submitted to us in writing and must be accepted by us in the manner described above.
12. PAYMENT ARREARS
All arrears of payment automatically give rise to a claim for the amounts due and the discount granted, subject to charges.
These fees include a 10% increase in the amount due to reimburse administrative fees, with a minimum of € 65.
Products purchased remain our property until full payment. Once the goods have been delivered to you or to a third party designated by you, you bear the risk and are responsible for it.
Unless explicitly agreed otherwise below, the legal regulations relating to liability for defects apply.
The above limitations and shortened time limits do not apply to claims based on damages caused by ourselves, our legal representatives or agents:
– in the event of bodily injury, life or health
– in the event of willful breach or gross negligence of an obligation and in the event of bad faith
– in the event of breach of essential contractual obligations, the performance of which is essential for the proper performance of the contract and the performance of which the other party to the contract can normally invoke (cardinal obligations)
– within the framework of a given guarantee, insofar as agreed.
We limit our liability to damages suffered by the customer as a result of intention or fault on our part, and otherwise in compliance with the following rules. Indirect damage, such as damage caused by business interruption, regardless of the cause, is not eligible for compensation. If he wishes, the customer must insure himself against this damage. Liability is also limited to the amount of the invoice for the assignment. Contrary to the above, if we are insured for the damage concerned, our liability is limited to the amount payable by the insurer on the basis of this insurance.
Second-hand goods / Outlet (second-hand, Outlet)
Goods which are not new are offered by us as second-hand goods in the condition in which they were found at the time of sale. The purchase of a second-hand product therefore means that the buyer accepts any apparent defect, so that after sale it cannot give rise to the repossession of the good.
Installation and connection
Prices shown do not include installation, unless otherwise stated in the purchase contract.
The buyer guarantees the correctness and completeness and is responsible for the information provided to us. With respect to the information, sizes, color fastness and the like that we provide, the buyer should take into account the usual tolerances and minor changes in the goods we deliver. The goods delivered by us may therefore differ from the description of the order if and to the extent that this concerns small differences in size, differences in quantity and dependent changes.
Defects which were not visible from the outside at the time of delivery, nor which could not be apparent upon careful and timely inspection, must be reported to us by the buyer within 24 hours of delivery. appearance of these defects.
If any provision of these general conditions is invalid or unauthorized, this does not limit the effect of the other provisions.
We may change or modify these terms and conditions over time without notice. Please check our website regularly to see which terms and conditions are currently applicable.
17. APPLICABLE LAW
Belgian law applies to all our agreements. All disputes arising from agreements to which these terms and conditions apply will be settled by the competent court in Antwerp, subject to the jurisdiction of the district court in cases governed by law. Contrary to the above, the provisions of the Vienna Sales Convention are applicable to international transactions, while maintaining the jurisdiction of the district court of Brussels or the district court.
18. ONLINE DISPUTE RESOLUTION
The European Commission offers an online dispute resolution platform for consumers, which can be found at https://ec.europa.eu/consumers/odr/. We have no obligation to participate in dispute resolution procedures.